Refund and Returns Policy
Zayan Accessories & Components – Wholesale
Effective Date: 5 September 2026
Zayan Accessories & Components is a B2B wholesale supplier of computer, mobile, CCTV, networking, solar, and related accessories and components. All orders placed through our website are wholesale/business transactions.
Please carefully check the product, specifications, quantity, and compatibility before placing an order.
1. Eligible Returns
Returns are accepted only in the following circumstances:
- The product received is defective or non-functional.
- The product received is different from the product ordered.
- The wrong model, specification, or item was supplied by Zayan Accessories & Components.
- The product was damaged during delivery, subject to verification and supporting evidence.
No return will be accepted for any other reason, including change of mind, incorrect selection, compatibility issues, or products no longer required.
2. Return Request Within 7 Days
The wholesale customer must report any eligible defect, wrong item, or delivery damage within 7 days of receiving the order.
Requests submitted after 7 days may not be accepted.
The customer should provide:
- Order ID
- Invoice number
- Product name/model
- Description of the problem
- Photographs of the product
- Photographs of the packaging and shipping label
- Video evidence, where reasonably required
Zayan Accessories & Components may request additional information or evidence before approving a return.
3. Product Condition for Return
To be eligible for return, the product must be in its original condition and packaging.
We do not accept returns where:
- The product has been used or installed.
- The product has been physically damaged by the customer.
- The original box or packaging has been opened.
- The plastic wrapping has been removed.
- Security seals or manufacturer seals have been removed or broken.
- Labels, serial numbers, barcodes, or identification markings have been removed or damaged.
- Accessories, manuals, cables, or other supplied components are missing.
- The product has been modified, repaired, altered, or tampered with.
- The product has been damaged because of improper handling, installation, electrical connection, or misuse.
Products with opened packaging, removed plastic wrapping, or broken/removed seals are generally not eligible for return.
Important exception for genuine defects
If a defect cannot reasonably be identified without opening the manufacturer’s packaging, the customer should contact us before using, installing, modifying, or otherwise handling the product. Opening packaging solely for inspection of a suspected defect does not automatically make a genuine defective-product claim invalid, but the return remains subject to our verification and approval.
4. Wrong Product Received
If Zayan Accessories & Components sends an incorrect product, model, or specification, the customer must notify us within 7 days of delivery.
The customer should not use or install the product.
The product should be kept in its original packaging and condition until return instructions are provided.
5. Defective Products
For a product reported as defective, Zayan Accessories & Components may inspect and test the product after it is returned.
If the defect is confirmed, we may provide one of the following remedies, depending on product availability and the circumstances:
- Replacement with the same product
- Replacement with an equivalent product
- Refund of the eligible product amount
A refund will be processed only after the returned product has been received and the return has been verified.
6. Refund Policy
For an approved return, the applicable refund will be processed within 7 days after the returned product is received and successfully inspected/verified.
The actual time for the amount to appear in the customer’s bank account may vary depending on the payment gateway, bank, or financial institution.
Refunds will normally be made to the original payment method used for the order, wherever possible.
7. Return Shipping
If the return is confirmed to be due to:
- A defective product supplied by us, or
- A wrong product supplied by us,
Zayan Accessories & Components may arrange or reimburse the applicable return shipping cost, subject to our verification.
If a return is found to be not eligible, the customer may be responsible for the applicable return shipping and handling costs.
8. Non-Returnable Situations
We do not accept returns for:
- Change of mind
- Customer ordering the wrong product
- Customer selecting the wrong specification
- Compatibility problems where the correct product was supplied
- Product no longer required
- Products purchased in error
- Used or installed products
- Opened boxes or packaging
- Removed plastic wrapping
- Removed or broken seals
- Missing accessories or components
- Customer-caused physical damage
- Improper installation or misuse
- Unauthorized modification or repair
- Normal wear and tear
- Products damaged after delivery due to improper storage or handling
9. Return Approval
Submitting a return request does not automatically approve the return.
All returns require verification and approval by Zayan Accessories & Components.
Customers must follow the return instructions provided by our support team. Products returned without prior approval may be refused or returned to the customer.
10. Wholesale Orders
Because our products are supplied to wholesale/business customers, customers are responsible for confirming product specifications, quantities, compatibility, and requirements before placing an order.
For bulk, special procurement, customized, or specially sourced orders, additional commercial terms may apply.
11. Refund for Cancelled Orders
Refunds relating to eligible order cancellations are governed by our Cancellation Policy.
For returned products, refunds are governed by this Return & Refund Policy.
12. Contact Us
For an eligible return or refund request, please contact Zayan Accessories & Components with your order details.
Website: Zayan Accessories & Components
Return/Refund Request: Please provide your Order ID, invoice details, product information, and supporting photographs/videos when contacting us. To start a return, you can contact us at : zayanaccessorieskannur@gmail.com